Last updated: October 16, 2026

Return, Refund & Exchange Policy

Last updated: October 16, 2026

At Curvy Black Witch, our merchandise is created and fulfilled on demand through our production partner, Printful. Each order is produced specifically in response to a customer purchase.

Because our products are made on demand, all sales are final unless an exception applies under this policy or applicable consumer protection law. We encourage customers to review product descriptions, sizing charts, colours, and order details carefully before completing their purchase.

1. Returns and Change-of-Mind Purchases

We do not ordinarily accept returns or offer refunds for:

• Incorrect size or colour selected by the customer.

• Change of mind after placing an order.

• Products no longer wanted or needed.

• Dissatisfaction with a product when it matches the listing and has no qualifying defect.

• Incorrect product choices or ordering mistakes made by the customer.

• Differences in colour appearance caused by individual screen settings, display calibration, or lighting, provided the product is otherwise consistent with its description.

As our products are produced on demand, we cannot ordinarily restock or resell returned merchandise. For this reason, we do not offer routine returns or exchanges for sizing, colour preferences, or buyer's remorse.

This policy does not exclude any cancellation, return, replacement, or refund rights that apply under consumer protection law.

2. Damaged, Defective, or Incorrect Items

We want every customer to receive the product they ordered in acceptable condition.

If your order arrives damaged, defective, misprinted, or different from the item you purchased, please contact us within 30 days of delivery so we can investigate and determine an appropriate resolution.

Please include the following information in your email:

• Your order number.

• A clear description of the issue.

• Clear photographs showing the defect, damage, misprint, or incorrect item.

• Photographs of the packaging, where relevant.

After reviewing your claim, we may arrange an eligible replacement or refund, depending on the circumstances, the available resolution, and applicable law.

Where the issue is confirmed to be a production or fulfilment error, we will work with our fulfilment partner to resolve it. You will not be required to pay return shipping costs for a qualifying issue that is our responsibility, subject to applicable law.

Please do not dispose of or return an affected product until we have provided instructions.

Important: We cannot guarantee a replacement or refund for every complaint. Each claim must be assessed on its individual merits. However, we will honour all remedies required by applicable law.

3. Order Cancellations and Changes

Orders may enter production shortly after purchase because our fulfilment process is automated.

If you need to cancel an order or correct your shipping address, size, colour, or product selection, contact us as soon as possible at cbwmerch@gmail.com.

We will check whether your request can still be accommodated.

• Before production begins: We may be able to cancel or amend your order.

• Once production has started: Changes and cancellations may no longer be possible.

• After dispatch: Orders generally cannot be cancelled through our fulfilment process.

Submitting a cancellation or change request does not guarantee that it can be completed. Where an order can no longer be cancelled, any applicable rights under consumer protection law will still apply.

If a cancellation is approved, we will confirm the applicable refund arrangements.

4. Exchanges

We do not ordinarily offer exchanges for different sizes, colours, or designs.

Please consult the product listing and sizing chart before placing your order.

If you receive a product that is defective, damaged, misprinted, or incorrect, contact us under Section 2. We will assess the issue and determine an appropriate resolution.

Nothing in this section limits any exchange, replacement, or other remedy required by applicable law.

5. Incorrect Shipping Information and Undeliverable Orders

Customers are responsible for providing accurate and complete shipping information at checkout.

If a package is returned or cannot be delivered because of an incorrect, incomplete, or undeliverable address supplied by the customer, additional shipping charges may apply if a reshipment is available.

If a package is returned because of a carrier error, we will investigate and work with our fulfilment partner to determine the appropriate resolution.

Please contact us promptly if you believe your shipping information is incorrect or your package is being returned to the sender.

6. Lost or Missing Packages

If your order has not arrived by its estimated delivery date, please contact us so we can investigate.

Claims concerning packages lost in transit should be submitted within 30 days of the estimated delivery date, consistent with our fulfilment partner's claim requirements.

We may request your order number, tracking information, and confirmation of the shipping address to investigate the issue.

A tracking status marked as delivered does not automatically guarantee that a refund or replacement will be issued. We will review the available delivery information and determine the appropriate next steps in accordance with applicable law.

7. European Union and United Kingdom Customers

Customers in the European Union and the United Kingdom may have statutory cancellation rights when purchasing online.

Where applicable, eligible customers generally have 14 days from the day they receive their goods to notify us that they wish to cancel their purchase, followed by a further 14 days to return the goods.

Certain exceptions may apply, including to genuinely personalised or custom-made goods where the relevant legal requirements are met. Products being made to order does not, by itself, necessarily remove statutory cancellation rights.

For eligible cancellations, refunds will include the product price and the cost of standard delivery where required by law. Additional charges for premium or express delivery may not be refundable beyond the standard delivery cost.

We may withhold a refund until we receive the returned goods or evidence that they have been sent back, where permitted by law. Return shipping costs for change-of-mind cancellations will be the customer's responsibility where legally permitted and properly disclosed.

To exercise an applicable cancellation right, contact cbwmerch@gmail.com with your order number and a clear statement that you wish to cancel.

This section is not intended to limit any other mandatory rights available to customers in the EU, UK, or any other jurisdiction.

8. Return Conditions

Where a return is accepted or required, please follow the instructions provided by our customer support team.

Unless applicable law provides otherwise, returned products should be:

• In the condition in which they were received.

• Unworn, unused, and unwashed.

• Accompanied by their original tags and packaging, where applicable.

We may assess the condition of returned merchandise when determining an eligible refund. Any deduction for diminished value will only be made where permitted by applicable law.

Do not send merchandise directly back unless you have opened a ticket with us. Return destinations and procedures may vary, and sending an item to an unauthorised address may delay resolution.

9. Refunds

If a refund is approved, it will ordinarily be issued to the original payment method unless otherwise agreed or required by law.

We will notify you of the outcome of your claim. Processing times may vary depending on your payment provider or financial institution.

Refunds required by law will be issued within the applicable statutory timeframe.

Shipping fees, taxes, duties, and other charges will be treated in accordance with applicable law and the circumstances of the order.

10. Contact Us

For questions about this policy, cancellation requests, eligible returns, damaged products, incorrect orders, or missing packages, contact:

Email: cbwmerch@gmail.com

Please include your order number in your message so we can assist you as efficiently as possible.

By placing an order through our store, you acknowledge that you have had the opportunity to review this policy before purchase. Nothing in this policy excludes or restricts any consumer rights that cannot lawfully be excluded or restricted.